Welcome to AlTahzeeb Sweets We value your trust and aim to provide you with high-quality sweets, cakes, and snacks, along with a smooth and transparent shopping experience. Please review our Sales Policy carefully before placing an order.

1. Product Availability

• All products shown on the website are subject to availability.
• In rare cases, some items may become unavailable due to high demand or limited stock.
• If an ordered item is out of stock, we will contact you to offer a suitable replacement or issue a refund.

2. Order Processing & Confirmation

• Orders are processed once payment is received.
• You will receive an order confirmation via email or WhatsApp shortly after placing your order.
• Please double-check your contact and delivery details to avoid any delays.

3. Delivery Policy

• We offer same-day delivery for most orders placed before the cut-off time (subject to product availability).
• Bulk orders and custom/model cakes may require additional preparation time.
• Delivery time slots and charges may vary based on location and order size. Full details can be found on our Delivery Information page.

4. Custom Orders & Model Cakes

• Custom cakes and specialty items must be ordered in advance (typically 24–48 hours).
• All custom orders require 50%–100% advance payment.
• Once a custom order is confirmed and prepared, it cannot be modified or canceled.

5. Picked up Cakes

Please note that many of the cakes are difficult to be transported and may be damaged if not properly driven or carried. We would not be responsible for any cake picked up from our store in proper condition and damaged after that. Please make sure to check your cake and pick it up only if it is in proper condition upon pick up.

6. Model Cakes

Please note that heads of 3D shape cakes and some other decorations on the cakes usually are made from cereals mixed with cream or from Styrofoam decorated with sugar paste, and the actual cake that you should cut and eat is the body. Also keep in mind that there are wooden or plastic dowel rods (wooden sticks) inside the cake which are meant to support the cake. Those wooden sticks are specifically made to be used in food products and without them the cake cannot be done.

In the cakes made with more than 1 tier we also use wooden or plastic sticks and plates to support the cake. Those sticks and plates are also made to be used in foods and can not cause any harm provided that they are removed when cutting the cake.

Keep this in mind and once you cut the cake remove all wooden and plastic parts to avoid any problems especially for the children.

When sugar flowers are used in the cake – they have metal wires supporting them – which are not edible, but also produced to be used in the cake decorating.

Very often we use also tooth picks to support sugar figures. Beware for children please.

7. Cake Storage and Shelf Life

• We recommend you order your cake for the same day it will be cut.
• If the cake is for next day it must be kept in the fridge overnight.
• Sponge cake will keep for 24 hours after being cut and kept in the fridge.

8. Pricing & Payment

• All prices are listed in AED and include applicable taxes unless otherwise stated.
• We accept payments via credit/debit cards, bank transfers, and cash on delivery (for eligible orders).
• Prices and offers are subject to change without prior notice.

9. Cancellations & Modifications

• Orders can be modified or canceled within 1 hour of placing the order.
• After the preparation process begins, cancellations may not be possible.
• To cancel or change your order, please contact our customer service team immediately.

10. Returns & Refunds

• Due to the perishable nature of our products, we do not accept returns on food items.
• If there is an issue with your order (e.g., wrong item, damaged product), please notify us within 2 hours of delivery for resolution.
• Refunds, where applicable, will be processed within 3–5 business days via the original payment method.

11. Customer Support

• WhatsApp/Call: +971 50 595 0078
• WhatsApp/Call: +971 54 395 7195
• Email: support@altahzeebsweets.ae

Complaint Terms

At Al Tahzeeb Sweets, customer satisfaction is our top priority. If you are not happy with your order or experience, we are here to help.

1. How to File a Complaint

• Complaints must be submitted within 2 hours of receiving your order via:
• Email: support@altahzebsweets.com
• Phone: +971 50 595 0078, +971 54 395 7195
• Please include your order number, a description of the issue, and photos (if applicable).

2. What We Cover

• Incorrect or missing items
• Damaged or poor-quality products
• Late or failed deliveries

3. Response Time

Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases.

4. Refunds or Replacements

• A partial or full refund
• A replacement item
• Store credit for future use

5. Limitations

• We do not accept complaints submitted after the stated time limit
• We do not accept complaints without proof (e.g., order number, image evidence)
• We do not accept complaints for changes in taste preferences or incorrect storage after delivery

Thank you for shopping with Al Tahzeeb Sweets – where tradition meets taste, and your satisfaction is our priority!